Collections Representative — Wichita

Job overview

The Collections Representative role is onsite in Wichita, KS, and pays $13.10–$15.06 per hour. MCI Careers provides two weeks of professional recovery agent training for this entry-level position. The representative contacts customers about past-due accounts, understands their circumstances, and negotiates payment arrangements with empathy and professionalism. The work supports timely account resolution while maintaining customer relationships and following program procedures.

What you'll do

• Use contact technology and recovery strategies to locate account holders
• understand customer circumstances and identify payment options
• negotiate payment terms
• make inbound and outbound calls
• follow scripts, policies, and procedures
• address collection-call challenges
• meet monthly goals
• attend meetings and training.

What we're looking for

Skills & competencies

collections representative

account recovery

payment negotiation

customer relations

inbound calls

outbound calls

wichita ks

mci careers

paid training

entry-level

$13.10–$15.06/hr

contact center

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training
• the posting describes a pay structure but does not specify additional benefits.

Why this role

Paid on-the-job training and a two-week professional recovery agent training program; prior contact center, customer service, technical support, sales, or back-office experience is required.

About the employer

MCI Careers is hiring for this role. Industry: Collection Agencies. Sector: 56.