Customer Experience Coordinator

Job overview

Customer Experience Coordinator is an onsite, part-time role in Miami, FL; compensation is not specified. Veterinary Emergency Group’s mission is to help people and their pets when they need emergency care. The role shapes the customer experience before, during, and after hospital visits by managing communications, responding empathetically, and coordinating with clinical staff. It helps customers navigate urgent visits while supporting accurate payments and follow-up care.

What you'll do

• Greet customers in person, by phone, and online
• manage calls, emails, and texts
• route urgent medical calls to a doctor
• resolve concerns
• update nursing staff and doctors
• provide guidance on financial options and end-of-life decisions
• process payments
• follow up after visits
• capture special moments with permission.

What we're looking for

Skills & competencies

customer experience coordinator

veterinary emergency

customer service

pet care

hospital communications

payment processing

miami fl

veterinary emergency group

part-time

rotating nights, weekends, and holidays

Work arrangement

• Weekend coverage required

Benefits & perks

• Learning and growth programs, continuing education and travel stipend eligibility, flexible work schedules, employee referral program, scrubs, company merchandise, and food in the fridge.

Why this role

Works in a 24/7, 365-day veterinary emergency hospital environment; availability for nights, weekends, and holidays may be needed on a rotating or as-needed basis.

About the employer

Veterinary Emergency Group (VEG) is hiring for this role. Industry: Veterinary Services. Sector: 54.