Help Desk Technician — Tier 1

Job overview

The Help Desk Technician — Tier 1 role is onsite in Washington, DC, in the Navy Yard metro area. Compensation is not specified. CODEplus provides technology solutions and has worked with government and commercial sectors for 31 years. The technician serves as an initial support contact for end users, resolving hardware, software, mobile-device, and audiovisual issues and documenting service requests. The role also supports technology refreshes and coordinates with IT teams to reduce disruption during upgrades.

What you'll do

• Log incidents and service requests
• diagnose and resolve end-user hardware, software, mobile, audiovisual, and video-conference issues
• document incidents and solutions
• support device connectivity and applications
• configure and troubleshoot meeting systems
• deploy laptops, upgrade operating systems, install software, and coordinate with IT teams.

What we're looking for

Skills & competencies

help desk technician

tier 1

washington dc

navy yard

codeplus

it support

service desk

servicenow

hardware troubleshooting

software support

mobile devices

audiovisual systems

video conferencing

technical refresh

Work arrangement

• Weekend coverage required

Why this role

The posting requests two years of service desk or technical support experience and experience with ServiceNow. ITIL, CompTIA A+, or HDI Support Center Analyst certifications are a plus.

About the employer

Code Plus Inc is hiring for this role. Industry: Other Computer Related Services. Sector: 54.