Client Relations Representative

Job overview

The Client Relations Representative works onsite in Saint Louis, MO; compensation is not specified. KNOWiNK develops election technology and works with election authorities to help modernize the voting experience for workers and voters. The representative serves as an initial contact for clients, routes inquiries, manages support tickets, and provides basic troubleshooting and follow-up to help clients understand resolutions and receive responsive support.

What you'll do

• Handle and route incoming calls and emails
• create, assign, update, and close Zendesk tickets
• follow up after issue resolution
• answer general support questions and provide basic troubleshooting
• assist with iOS and application updates
• provide first-tier technical support during evening, overnight, and weekend shifts and escalate to on-call staff when needed
• conduct client outreach calls
• maintain accurate departmental spreadsheets.

What we're looking for

Skills & competencies

client relations representative

saint louis mo

knowink

election technology

client support

zendesk

ticket management

basic troubleshooting

ios updates

evening shifts

overnight shifts

weekend shifts

client outreach

microsoft office

Work arrangement

• Weekend coverage required

Why this role

The role includes evening, overnight, and weekend first-tier support shifts, with escalation to on-call staff as needed.

About the employer

Know Ink, LLC is hiring for this role. Industry: Software Publishers. Sector: 51.