Technical Support Analyst

Job overview

The Technical Support Analyst works onsite in Kansas City, MO, as a member of Imperial PFS's Service Desk team. Compensation is not specified. The Service Desk is the central contact point for IT requests and problems. The analyst resolves level 1 and some level 2 issues, troubleshoots desktop and laptop systems, and escalates more complex or severe problems. The role supports reliable IT service by documenting procedures, maintaining knowledge-base articles, and keeping clients informed about issue resolution.

What you'll do

• Log and prioritize calls and requests
• update clients on resolution status
• troubleshoot and repair technology issues
• install, configure, maintain, and troubleshoot desktop and laptop systems
• escalate severe or out-of-target issues
• document procedures
• create and maintain knowledge-base articles.

What we're looking for

Skills & competencies

technical support

service desk

it support

desktop support

laptop support

troubleshooting

itil

servicenow

full-time

kansas city mo

imperial pfs

Work arrangement

• Weekend coverage required

About the employer

Imperial PFS is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.