Customer Service Representative, Service Department

Job overview

The Customer Service Representative, Service Department role is onsite in Danvers, MA. Compensation is $21.50–$23.00 per hour. Eastern is a family-owned propane and oil company serving customers across New England. The representative handles customer inquiries and administrative work while supporting service technicians and dispatch operations. Accurate scheduling, information handling, and customer communication help the Service Department respond to service needs and maintain customer satisfaction.

What you'll do

• Respond to customer questions and concerns
• take calls from service technicians and provide dispatch support
• schedule and dispatch service calls
• provide requested information
• enter customer data and account charges or credits
• file customer documentation.

What we're looking for

Skills & competencies

customer service representative

service department

danvers ma

eastern propane

customer support

dispatch support

service scheduling

data entry

full-time

$21.50–$23/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid insurance options, matched 401(k), employee and family fuel discounts, 3.5 weeks of paid time off plus seven paid holidays, wellness and tuition reimbursement, and pet insurance.

About the employer

Eastern Propane is hiring for this role. Industry: Fuel Dealers. Sector: 45.