Customer Success Engineer

Job overview

The Customer Success Engineer is an onsite, full-time role based in Orlando, Florida, with temporary deployments to customer facilities in the United States and abroad. Compensation is not specified. The role supports OneArc technologies and customers’ operational and training simulation goals. The engineer connects customers with internal teams, helping develop and deliver solutions, resolve technical and integration issues, and support adoption after deployment. The work advances customer success by translating requirements and feedback into solutions and product improvements.

What you'll do

• Understand customer use cases
• collaborate on project delivery and demonstrations
• support formal acceptance events
• resolve product integration challenges
• provide temporary onsite customer support
• train end users
• troubleshoot and document issues in Jira
• clarify requirements and translate them into backlog items
• assist with acceptance test procedures
• represent OneArc at industry exhibitions and trade shows.

What we're looking for

Skills & competencies

customer success engineer

onearc

full-time

orlando fl

customer advocacy

technical troubleshooting

military simulation

end-user training

jira

integration solutions

domestic and international travel

secret clearance

Work arrangement

• Weekend coverage required

Why this role

International and domestic travel is required. The role requires an associate degree or equivalent practical experience, military simulation knowledge, and an active U.S. Secret clearance or eligibility to obtain and maintain one; a valid U.S. passport or eligibility to obtain one without restrictions is also required.

About the employer

BAE Systems OneArc USA, Inc is hiring for this role. Industry: Engineering Services. Sector: 54.