Food Outlet Supervisor

Job overview

The Food Outlet Supervisor is an onsite role based in Concord, NC. Compensation is not specified, supporting the Food & Beverage department at Great Wolf Lodge. This role is critical in executing business requirements, supporting the food and beverage team, and interacting with guests and pack members to enhance their experience and maximize profitability.

What you'll do

• Supervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments. Assists with the overall operation of the restaurant(s) including
• Point of Sale transactions, expediting, re-stocking, ensuring staff breaks. Ensures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policies. Provides coaching, encouragement, and recognition to pack members regularly. Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members. Responds to pack/guest concerns and escalates to leadership as appropriate. Understands and participates in scheduling of staff, execution of labor management and forecasting. Provides supervisory and administrative support for food and beverage operations including
• scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties and personnel related matters. Performs daily audits per procedure to ensure optimal operation to standards. Conducts daily stand up meetings with food and beverage pack to prioritize the day and facilitates feedback from Pack Members. Monitors performance of staff, providing real time feedback and coaching. Participates in recruitment process and selection of talent for the F&B staff. Partner with F&B leadership to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS. Participate in pack performance management including
• employee reviews, corrective action, investigations, conflict resolution, etc. Maintains quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair. Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs.

What we're looking for

Skills & competencies

full-time

day shift

food outlet supervisor

concord nc

great wolf lodge

food and beverage

management

leadership

hospitality

restaurant

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance, health savings account, telehealth resources, life insurance, 401(k) with employer match, paid vacation time off, paid parental leave.

About the employer

Great Wolf Lodge is hiring for this role. Industry: Food Service Contractors. Sector: 72.