Patient Help Center Specialist

Job overview

The Patient Help Center Specialist role is remote, as the posting identifies it as a remote position; the listing location is Phoenix, Arizona. Compensation starts at $17 per hour plus bonus opportunities. Shared Practices Group operates dental practices focused on dentures and implants, with a mission to increase access to full arch dentistry. The specialist handles inbound and outbound calls to introduce services, answer questions, and convert prospective patients into in-person consultations. Appointment scheduling, follow-up, and team communication help patients prepare for visits and support the practices’ patient access goals.

What you'll do

• Handle inbound calls and outbound follow-up and confirmation calls
• explain dental services to potential patients
• convert 75% or more of new-patient calls to in-person consultations
• schedule patients in practice management software
• track requested statistics and review performance with the Team Lead
• participate in team meetings and training
• maintain communication with the Team Lead and colleagues.

What we're looking for

Skills & competencies

patient help center specialist

remote

dental services

inbound calls

outbound calls

appointment scheduling

patient consultations

call center experience

phoenix az

shared practices group

$17/hour plus bonus

training provided

Work arrangement

• Weekend coverage required

Benefits & perks

• Computer and headset provided
• medical, dental, and vision insurance
• company-paid life insurance
• 401(k)
• short-term disability and optional benefits
• paid vacation and sick time
• paid holidays.

Why this role

Requires one year of call-center experience, U.S. work authorization, reliable high-speed internet, and a high school diploma. Dental terminology knowledge and a second language are pluses, not requirements.

About the employer

Shared Practices Group is hiring for this role. Industry: Offices of Dentists. Sector: 62.