Business Process and Change Management Analyst

Job overview

The Business Process and Change Management Analyst role supports the ICE Office of Financial Management Customer Service Operations program in Washington, DC; the posting identifies a hybrid-remote work type. The stated salary range is $105,000–$120,000. Dynamis supports federal financial management operations through this program. The analyst manages change and release processes for the Cost Management Module and maintains program documentation and training resources. The work helps keep systems and procedures consistent, auditable, and usable for Customer Service Program and Office of Financial Management users.

What you'll do

• Manage planned and emergency Cost Management Module change requests and release schedules with ICE OCIO
• gather and analyze requirements and develop use cases
• support annual Customer Billing Model configuration reviews and maintain the JIRA activity log
• maintain the SharePoint site and document repository
• develop SOPs, desk guides, tip sheets, and records plans in accordance with NARA requirements
• develop and deliver virtual training
• document workflows and support process improvement
• support meetings and track action items and packages
• provide backup on assigned monthly cycle tasks during fiscal year-end and workload peaks.

What we're looking for

Skills & competencies

business process analyst

change management

release management

federal sector

sharepoint

jira

sops

process improvement

washington dc

dynamis

hybrid remote

$105k–$120k/year

Work arrangement

• Weekend coverage required

Why this role

The posting requires 3–6 years of relevant experience, federal-sector change and release management experience, U.S. citizenship, and ability to obtain and maintain an ICE suitability determination.

About the employer

Dynamis, Inc. is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.