Customer Service Representative — State Farm Agent Team Member

Job overview

Customer Service Representative — State Farm Agent Team Member is an onsite role in Austin, TX, with a stated salary range of $65,000–$80,000 per year. The position supports Paul Lanari - State Farm Agent, a growing, community-centered agency that opened in 2025. The representative responds to customer inquiries, explains policy information, assists with policy changes and updates, and processes claims and follow-up. The role contributes to agency growth by providing attentive service, maintaining accurate interaction records, and coordinating with other team members.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

paul lanari state farm agent

austin tx

full-time

onsite

insurance customer service

policy information

policy changes

claims follow-up

customer records

community-centered agency

$65k–$80k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• License reimbursement, 401(k), performance-based bonus, dental and health insurance, flexible schedule, advancement opportunities, paid time off, training and development, and vision insurance.

Why this role

The agency describes hands-on coaching, role play, and guidance, with potential internal growth opportunities for driven and sales-minded candidates.

About the employer

Paul Lanari - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.