Billing Associate II

Job overview

The Billing Associate II role has a hybrid work arrangement in Concord, NH, with compensation of $21.43–$26.79 per hour. Unitil is an investor-owned public utility serving Maine, Massachusetts, and New Hampshire, focused on delivering energy safely and reliably. The position processes and monitors customer billing transactions to support accurate, timely invoices and department goals. It also helps resolve billing exceptions, supports colleagues and client companies, and contributes to improved billing procedures.

What you'll do

• Review and correct billing exceptions
• monitor the monthly billing schedule and No Bill report
• coordinate meter-reading and billing information with client companies
• process account corrections and rebills
• prepare customer correspondence
• support and train representatives
• contribute to process improvements
• perform annual rate reviews and assigned projects.

What we're looking for

Skills & competencies

billing associate ii

concord nh

unitil

hybrid

utility billing

customer invoices

billing exceptions

meter reading

account corrections

billing systems

customer correspondence

$21.43–$26.79/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Consumer-driven health plan
• dental and vision coverage
• flexible work
• company-paid holidays
• retirement plan
• educational assistance. Offerings may differ between union and non-union employee groups.

Why this role

The manager will discuss the hybrid work schedule during the interview. The role uses billing systems including GTRAC, Command Center, EMIS eMDS, MeterSense, and COGNOS.

About the employer

Unitil Service Corporation is hiring for this role. Industry: Electric Power Distribution. Sector: 22.