Contact Center Representative

Job overview

The Contact Center Representative role is onsite in Fairborn, OH, with compensation of $12–$15 per hour. Jackson Hewitt describes its work as guiding clients through tax codes, rules, and processes and helping reduce the stress of tax filing. The representative handles inbound and outbound client contacts, researches questions, resolves or escalates issues, documents cases, and recommends suitable products or services to help clients complete service needs accurately.

What you'll do

• Handle inbound and outbound client calls
• respond to inquiries by phone, email, or chat
• explain solutions and research issues
• resolve or escalate customer concerns
• document customer records and cases
• listen actively and clarify information
• recommend products or services that may suit client needs
• use software, databases, scripts, and knowledge resources.

What we're looking for

Skills & competencies

contact center representative

jackson hewitt

fairborn oh

part-time

client support

inbound calls

outbound calls

tax services

customer service

case documentation

email and chat

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Training and development, company parties, and employee discounts.

Why this role

The posting lists training and development, company parties, and employee discounts.

About the employer

Jackson Hewitt - 2790 is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.