Bilingual Call Center Scheduling Coordinator (Spanish)

Job overview

The Bilingual Call Center Scheduling Coordinator (Spanish) role is onsite in Tampa, FL. Compensation is not specified. Tampa Family Health Centers provides accessible healthcare to a culturally diverse community across Hillsborough County. The coordinator supports patient-centered care by managing inbound calls, scheduling appointments, routing messages, and maintaining accurate electronic health records. Clear English and Spanish communication and careful documentation help patients feel informed and supported while connecting them with the appropriate care teams.

What you'll do

• Answer and route incoming calls
• schedule patient appointments
• enter and update patient demographic information in the Electronic Health Record
• route messages to health centers, departments, and staff
• provide customer service
• follow call center procedures and scripts
• maintain confidentiality and comply with HIPAA and organizational policies.

What we're looking for

Skills & competencies

bilingual scheduling coordinator

tampa family health centers

tampa fl

full-time

spanish

english

patient scheduling

inbound calls

electronic health record

hipaa

healthcare customer service

onsite training

patient-centered care

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off and personal day
• seven paid holidays
• medical, dental, and vision insurance
• eligible employee medical visits and diagnostic testing at TFHC locations with qualifying plan
• life and disability coverage
• 401(k) contribution after eligibility
• EAP
• financial wellness resources
• possible Public Service Loan Forgiveness eligibility for qualifying employees.

Why this role

English and Spanish bilingual ability is required. High school diploma or equivalent required. New hires must be available for up to 40 hours of onsite training during the first week; additional mandatory training may continue for approximately two to three weeks.

About the employer

Tampa Family Health Centers is hiring for this role. Industry: All Other Outpatient Care Centers. Sector: 62.