Patient Experience Manager — MUSC ART

Job overview

The Patient Experience Manager is an onsite, full-time role in Charleston, SC, paying $50,000–$55,000 per year, with bonus compensation also noted. The role supports Crothall Healthcare’s patient experience activities for its assigned hospital system.

What you'll do

• Coordinate and direct patient experience activities
• track financial incentives, penalties, and reporting tied to satisfaction
• administer surveys and respond to feedback
• monitor patient satisfaction initiatives and action plans
• participate in hospital committees
• ensure regulatory compliance
• work with onsite management toward operational goals
• share updates and trends with peer managers
• develop training plans
• recognize employees
• prepare reports and standardize departmental processes.

What we're looking for

Skills & competencies

patient experience manager

musc art

charleston sc

onsite

full-time

$50k–$55k

bonus

patient satisfaction

hospital operations

hcahps

crothall healthcare

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life and disability insurance
• retirement plan
• flexible time off
• holiday time off, varying by site/state
• associate shopping program
• health and wellness programs
• discount marketplace
• identity theft protection
• pet insurance
• commuter benefits
• EAP
• FSAs
• paid parental leave
• personal leave.

Why this role

The posting prefers a high school diploma/GED or equivalent, customer service training experience, service-oriented operations experience, and coaching and training skills. A four-year degree and hospitality or healthcare experience are preferred.

About the employer

Crothall Healthcare is hiring for this role. Industry: All Other Support Services. Sector: 56.