Continuous Improvement Coordinator — Enterprise Application Support

Job overview

The Continuous Improvement Coordinator — Enterprise Application Support is listed in 19536, PA; the listing does not specify whether the work is onsite, hybrid, or remote. Pay is $30–$40 per hour. The role supports information technology strategies and company objectives through application support and operational improvement. The coordinator handles application incidents and service requests, supports users, and works with vendors and internal IT teams to maintain application reliability and performance. The role also contributes to continuous improvement through root-cause analysis, release validation, documentation, and tracking operational measures.

What you'll do

• Provide Level 1 and Level 2 support for assigned SaaS and enterprise applications
• diagnose and resolve incidents and service requests
• perform root-cause analysis and escalate complex issues
• fulfill access, configuration, and role-based security requests
• support user onboarding and application questions
• coordinate vendor cases, patches, upgrades, release assessments, regression testing, and validation
• maintain support documentation
• support change management and KPI tracking.

What we're looking for

Skills & competencies

continuous improvement coordinator

enterprise application support

saas applications

incident management

service requests

vendor coordination

release testing

operational excellence

core bts

$30–$40 per hour

supply chain applications

it support

Work arrangement

• Weekend coverage required

Why this role

The posting seeks 3–5 years of experience supporting SaaS enterprise business applications and experience with incident, problem, and change management.

About the employer

Core BTS is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.