Call Center Specialist, Connection Center

Job overview

The Call Center Specialist, Connection Center role is onsite in Fishersville, VA. The listing states pay of $17.99–$18.00 per hour. The role supports Augusta Health’s mission of promoting wellness and healing through compassionate service. As a point of contact for patients, families, and team members, the specialist provides accurate, timely assistance and routes calls to the appropriate departments. Careful handling of patient information and clear communication help callers feel supported while advancing the health system’s service goals.

What you'll do

• Answer incoming calls promptly and politely
• route calls to the appropriate department or area
• follow HIPAA regulations and Augusta Health policies
• verify patient information as needed
• provide appropriate information to callers
• use the Expanse electronic health record software as needed.

What we're looking for

Skills & competencies

call center specialist

connection center

fishersville va

augusta health

$17.99–$18/hr

patient calls

call routing

hipaa

expanse ehr

customer service experience

no education required

no certification required

Work arrangement

• Weekend coverage required

Benefits & perks

• Benefits may vary by position and include medical, dental, and vision coverage, retirement savings plans, paid time off, flexible scheduling, career development, tuition reimbursement, onsite childcare, free onsite parking, and other listed programs.

Why this role

No education or licensure/certification is required; previous customer service experience is required. Benefits may vary by position and include medical, dental, and vision coverage, retirement plans, paid time off, flexible scheduling, career development, tuition reimbursement, and onsite childcare.

About the employer

Augusta Health is hiring for this role. Industry: All Other Outpatient Care Centers. Sector: 62.