Guest Service Representative – Hotel Front Desk

Job overview

The Guest Service Representative – Hotel Front Desk position is onsite in Chattanooga, TN, and is part-time. Compensation is not specified. The role supports guest services at Home2Suites by Hilton Hamilton Place and contributes to the hotel’s guest experience. The representative handles check-in and check-out, responds to guest requests, and serves as an information and communication point for guests and hotel teams. The role also performs front-desk clerical, cash-handling, and basic accounting tasks while supporting hotel operations.

What you'll do

• Provide guest service during check-in, check-out, and throughout stays
• respond to requests with urgency and concern
• perform reception, basic computer, and simple accounting tasks
• complete shift checklists and required training
• follow brand and operating standards
• secure cash and guest information
• coordinate with housekeeping
• sell and upsell rooms
• follow fire and evacuation procedures
• maintain a clean and professional work area.

What we're looking for

Skills & competencies

guest service representative

hotel front desk

chattanooga tn

home2suites

part-time

guest relations

check-in

check-out

reservations

cash handling

housekeeping coordination

rotating shifts

stay discounts

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off
• optional health, wellness, and care benefits
• health reimbursement program
• flexible spending account
• stay discounts
• optional company-paid life insurance
• 401(k) match
• employee assistance program
• select paid holidays
• incentive programs.

Why this role

The posting describes rotating shifts and a flexible schedule. Benefits listed include paid time off, optional health and wellness benefits, stay discounts, 401(k) matching, employee assistance, select paid holidays, and incentive programs.

About the employer

Home2Suites by Hilton Hamilton Place is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.