Patient Services Representative

Job overview

The Patient Services Representative role is onsite in Kankakee, Illinois, and pays $16–$19 per hour. The position supports patients, families, and visitors interacting with Community Health Partnership of Illinois. The representative serves as a welcoming point of contact and helps coordinate front-desk services so patients can access care efficiently and with clear information. Accurate registration, communication, records, and coordination with clinical and administrative teams contribute to a positive patient experience and effective care delivery.

What you'll do

• Greet patients, families, and visitors
• assist with check-in, registration, and appointment coordination
• collect and verify demographic and insurance information
• answer calls and inquiries
• coordinate patient flow with clinical and administrative teams
• explain basic procedures and next steps
• maintain accurate records
• protect sensitive information
• resolve routine concerns and escalate complex issues
• maintain a clean, welcoming service environment.

What we're looking for

Skills & competencies

patient services representative

kankakee il

community health partnership of illinois

full-time

$16–$19/hour

patient registration

appointment coordination

front desk

insurance verification

patient records

customer service

healthcare administration

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting describes a supportive environment, opportunities to develop administrative and healthcare operations skills, and a collaborative team.

Why this role

High school diploma or equivalent required. Patient registration, scheduling, insurance verification, referrals, electronic health records, and bilingual communication are listed as preferred skills or experience.

About the employer

COMMUNITY HEALTH PARTNERSHIP OF ILLINOIS is hiring for this role. Industry: All Other Outpatient Care Centers. Sector: 62.