IT Support Analyst I

Job overview

The IT Support Analyst I role is onsite in Lubbock, TX; compensation is not specified, with pay described as commensurate with experience. The analyst provides enterprise-level technical assistance to employees of South Plains Electric Cooperative. The role resolves first-tier technology issues and helps employees use supported hardware, software, and network services. By troubleshooting, configuring systems, maintaining assets, and documenting solutions, the analyst supports reliable day-to-day operations.

What you'll do

• Provide first-tier technical support
• receive and prioritize user calls and emails
• answer technical questions and resolve or escalate issues
• troubleshoot antivirus, hardware, software, and network problems
• manage IT asset inventory
• install and upgrade software and hardware
• configure systems and applications
• maintain technical documentation
• support operating system upgrades and new software features
• provide helpdesk support by phone, remote access, or site visits
• set up equipment for new users
• assist with servers, LAN/WAN, networks, Wi-Fi, and virus protection.

What we're looking for

Skills & competencies

it support analyst i

help desk

first-tier support

hardware troubleshooting

software support

network support

it asset inventory

lubbock tx

south plains electric cooperative

full-time

onsite

relocation to lubbock

Work arrangement

• Weekend coverage required

Why this role

The applicant must be willing to relocate to Lubbock, Texas and pass a background check and drug screen. The posting lists an application deadline of October 30, 2026.

About the employer

South Plains Electric Cooperative, Inc. is hiring for this role. Industry: Electric Power Distribution. Sector: 22.