Customer Care Center Specialist

Job overview

The Customer Care Center Specialist role is onsite in Charleston, WV. Compensation is not specified. The position supports City National Bank’s commitment to exceptional customer service. This specialist handles inbound customer calls and resolves service issues involving debit cards, online banking, and telephone banking. The role also provides account information, troubleshoots customer requests, identifies potential referrals, and helps maintain secure, compliant service.

What you'll do

• Answer inbound customer calls
• resolve service issues involving debit cards, online banking, and telephone banking
• provide account information and routine service
• verify caller identity
• maintain customer and account information
• identify and report potential fraud or trends
• troubleshoot digital banking and account-opening issues
• research and resolve customer concerns
• refer customers to other departments
• complete training and follow bank compliance procedures.

What we're looking for

Skills & competencies

customer care center specialist

charleston wv

city national bank of wv

banking

customer service

inbound calls

debit cards

online banking

telephone banking

account support

fraud prevention

saturday availability

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, paid parental leave, medical, dental and vision coverage, 401(k) match, training, and professional development.

About the employer

City National Bank of WV is hiring for this role. Industry: Commercial Banking. Sector: 52.