Automotive Service Advisor

Job overview

Automotive Service Advisor is an onsite role in Richmond, VA. Compensation is $60,000–$150,000 per year. The role supports the automotive service department by connecting customers with technicians and coordinating vehicle service. The advisor helps customers understand repair needs and options, coordinates appointments and repair work, and keeps customers informed. Accurate estimates, repair orders, warranty administration, and follow-up support customer satisfaction and efficient service operations.

What you'll do

• Greet customers and understand vehicle concerns
• inspect vehicles and assess service needs
• translate customer concerns into instructions for technicians
• coordinate appointments and workflow
• communicate repair progress and timelines
• explain maintenance and repair options
• provide estimates and obtain approval
• process repair orders and invoices
• administer warranty repairs
• follow up with customers
• coordinate with service managers, technicians, and parts staff
• identify repeat repairs and work with technicians on solutions.

What we're looking for

Skills & competencies

automotive service advisor

haley automotive group

richmond va

full-time

automotive service

customer relations

repair coordination

service appointments

cost estimates

repair orders

warranty administration

customer satisfaction

$60k–$150k/year

Work arrangement

• Weekend coverage required

About the employer

Haley Automotive Group is hiring for this role. Industry: General Automotive Repair. Sector: 81.