Call Center Representative

Job overview

The Call Center Representative role is onsite in Brighton, MI. Compensation is not specified. The position supports a patient-centered physical therapy clinic focused on helping people recover and improve their quality of life. The representative helps patients connect with clinic services by handling calls, appointment coordination, and basic information gathering. Accurate scheduling and communication with clinical staff support an orderly workflow and patient access to care.

What you'll do

• Answer incoming calls professionally
• schedule, confirm, and reschedule appointments
• provide information about services, therapists, and clinic policies
• verify insurance coverage and collect patient details
• assist with reminders, follow-ups, and inquiries
• update patient information in the scheduling system
• and communicate with clinical staff.

What we're looking for

Skills & competencies

call center representative

patient calls

appointment scheduling

insurance verification

patient support

healthcare office

brighton mi

u.s. physical therapy

scheduling software

english/spanish a plus

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting mentions competitive pay, growth opportunities, on-the-job training and development, a supportive collaborative team, and health benefits for eligible employees.

Why this role

Previous medical call center or healthcare office experience is preferred but not required; bilingual English/Spanish skills are a plus.

About the employer

U.S. Physical Therapy is hiring for this role. Industry: Offices of Physical, Occupational and Speech Therapists, and Audiologists. Sector: 62.