Customer Success Partner III

Job overview

The Customer Success Partner III role is hybrid, with onsite work Tuesday through Thursday for employees located near Maple Plain, MN; Nashua, NH; or Raleigh, NC. The stated annual pay range is $50,300–$67,101. Protolabs describes itself as a leader in digital manufacturing, helping bring products to market quickly.

What you'll do

• Serve as a customer service subject matter expert
• coordinate special customer requests across internal departments
• manage large customer orders and troubleshoot needs
• communicate with customers and stakeholders
• prepare reports
• partner on large customer projects
• maintain procedures and customer portals
• respond to the Ask the Expert channel
• and train and onboard employees.

What we're looking for

Skills & competencies

customer success partner iii

nashua nh

protolabs

hybrid

monday–friday

first shift

customer service

customer relationship management

customer portals

training and onboarding

$50,300–$67,101/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance
• flexible spending accounts
• health savings account with employer contributions
• dental and vision
• life and disability insurance
• paid caregiver leave
• at least three weeks of PTO plus wellness, holiday, and volunteer hours
• 401(k) match
• employee stock purchase program
• matching grants.

Why this role

The role requires availability Monday through Friday during first-shift hours. The posting lists a hybrid arrangement for three specified office areas and requires U.S. citizenship, lawful permanent residence, or refugee or asylee status under ITAR-related restrictions.

About the employer

Protolabs is hiring for this role. Industry: Unclassified (placeholder). Sector: 99.