Technical Support Engineer — EMEA Customer Focus

Job overview

The Technical Support Engineer — EMEA Customer Focus role is fully remote from an approved location; compensation is not specified, though the posting describes a competitive salary and bonus structure. The schedule is aligned with EMEA customer needs, and international travel may be required. SmartSights provides industrial analytics, alarm notification, and automated reporting software to manufacturers and critical infrastructure providers.

What you'll do

• Manage customer support requests by phone, email, and support platforms through resolution
• troubleshoot software, Windows environments, and network configurations
• support customers across Europe and the broader global customer base
• document software defects and work with Product Management and Engineering
• create technical documentation and knowledge-base materials
• train customers and partners
• and recommend improvements based on recurring issues and feedback.

What we're looking for

Skills & competencies

technical support engineer

full-time

remote

emea customer support

smartsights

windows server

network troubleshooting

industrial analytics software

customer training

technical documentation

international travel may be required

medical dental and vision

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• company-paid short- and long-term disability coverage
• basic life insurance
• 401(k) with 4% company match
• flexible PTO
• and career development opportunities.

Why this role

Fully remote role focused on EMEA customers, with collaboration across Product Management, Engineering, Channel Sales, and System Integrators.

About the employer

Smartsights Careers is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.