Patient Experience Manager

Job overview

The Patient Experience Manager role is onsite in Spring, TX, paying $58,000–$60,000 per year, with eligibility for an annual bonus. Crothall Healthcare provides support services exclusively to the healthcare industry, including environmental services and patient transportation.

What you'll do

• Coordinate activities with leadership to support positive patient experiences
• interact with patients, caregivers, support-services leaders, and executives about environmental services
• administer surveys and respond to feedback
• help develop patient-satisfaction action plans
• support client objectives and account retention
• contribute to hospital committees
• and follow regulatory requirements and satisfaction initiatives.

What we're looking for

Skills & competencies

patient experience manager

patient satisfaction

healthcare services

environmental services

customer service operations

hospital committees

hcahps

spring tx

crothall healthcare

$58k–$60k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life and disability insurance, retirement plan, flexible time off, holiday time off, wellness programs, paid parental leave, and other listed benefits.

Why this role

Requires at least three years of customer-service operations experience; a high school diploma or GED is required, while a four-year degree is preferred.

About the employer

Crothall Healthcare is hiring for this role. Industry: Vocational Rehabilitation Services. Sector: 62.