Enterprise Customer Success Manager

Job overview

The Enterprise Customer Success Manager role is listed in Phoenix, AZ. Compensation is described as market competitive, with no numeric amount specified. The manager joins Virtuous’s Customer Success Team and supports its largest and most strategic customers. The role serves as a primary customer contact, guiding nonprofit organizations through product adoption, issue resolution, renewals, and expansion. By coordinating with sales, marketing, support, and product teams, the manager helps customers strengthen donor relationships while contributing to retention and revenue growth.

What you'll do

• Serve as a dedicated customer contact throughout the customer lifecycle
• build relationships with key stakeholders and support product adoption
• anticipate and resolve customer issues
• identify account expansion and upsell opportunities
• advocate for customers and collaborate with customer success, sales, support, and product teams
• provide product guidance and best practices
• manage complex issue resolution through completion
• own renewal and upsell cycles, including outreach, negotiation, and contract close.

What we're looking for

Skills & competencies

enterprise customer success manager

phoenix az

virtuous

nonprofit technology

b2b saas

strategic accounts

product adoption

customer retention

renewals

upsell strategy

donor relationships

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with company match
• unlimited PTO
• paid volunteer days and company holidays
• employer-contributed medical, dental, and vision coverage
• HSA and FSA options
• paid parental leave
• employee recognition program.

Why this role

Requires direct experience working with nonprofit customers in a B2B SaaS environment and understanding of nonprofit operations and fundraising.

About the employer

Virtuous is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.