Customer Service Representative / Administrative Assistant

Job overview

The Customer Service Representative / Administrative Assistant role is onsite in Frederick, MD, and compensation is not specified. The role supports a home remodeling company serving homeowners with bathroom remodeling services. This position manages customer communications, appointment scheduling, lead handoffs, and office operations so customers and internal teams receive timely, organized support as the company grows.

What you'll do

• Handle incoming calls, emails, and customer inquiries
• schedule appointments and confirm consultations
• provide administrative support to project managers, sales staff, and leadership
• maintain files, CRM systems, and project documentation
• track incoming leads and hand them off to sales
• represent the company at local home shows
• order supplies and coordinate deliveries
• communicate professionally with clients and partners.

What we're looking for

Skills & competencies

customer service representative

administrative assistant

frederick md

bath concepts independent dealers

home remodeling

customer inquiries

appointment scheduling

crm

lead tracking

office operations

home shows

Work arrangement

• Weekend coverage required

Why this role

Combines customer-facing service and administrative support, with participation at local home shows.

About the employer

Bath Concepts Independent Dealers is hiring for this role. Industry: Commercial and Institutional Building Construction. Sector: 23.