Director of Service, Telecommunications

Job overview

The Director of Service, Telecommunications role is listed in Albany, NY, and the posting describes regional service leadership with travel up to 50% as business needs require. Pay is $110,000–$150,000 annually, with a 20% bonus potential. Allied Universal Technology Services provides security technology, including video surveillance, electronic access control, and alarm monitoring. The director leads regional service operations to grow service revenue, strengthen customer relationships, and ensure disciplined execution. The role manages regional performance and teams, oversees service quality and contract obligations, resolves escalated issues, and partners with regional and national leadership on growth objectives.

What you'll do

• Own regional service operations, staffing, coverage, performance, and customer retention
• maintain service execution, quality, safety, and contract standards
• manage regional services P&L with leadership
• ensure service agreements and metrics are met
• resolve escalated service issues
• drive renewals and service contract growth
• and lead, hire, develop, and retain service managers and teams.

What we're looking for

Skills & competencies

director of service

telecommunications

albany ny

allied universal technology services

regional operations

service growth

customer retention

p&l management

team leadership

travel up to 50%

$110,000–$150,000 annually

20% bonus potential

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, retirement plan, life and disability insurance
• eight paid holidays, five sick days, four personal days, accrued vacation
• 20% bonus potential, auto allowance, and gas card.

Why this role

Regional service leadership role with up to 50% travel, 20% bonus potential, and an auto allowance and gas card listed in the posting.

About the employer

Allied Universal® Technology Services is hiring for this role. Industry: Employment Placement Agencies. Sector: 56.