Customer Service Representative, Airport Information Center, Second Shift

Job overview

The Customer Service Representative, Airport Information Center, Second Shift role is onsite in Nashville, TN. Compensation is listed as an hourly range of $19.04–$32.77, with the final offer based on relevant skills and experience. The Nashville International Airport is described as a regional asset and gateway to Music City and beyond. The representative helps airport guests and employees navigate airport services by answering questions, handling inquiries and complaints, managing lost-and-found items, and supporting passenger flow. The role also helps keep airport information current through announcements, reporting system deficiencies, and maintaining information-center records.

What you'll do

• Greet customers and provide information about check-in, airline counters, baggage, gates, schedules, and ground transportation
• respond to inquiries and complaints
• receive, log, track, safeguard, and return or donate lost items
• assist with line management
• maintain information-center files
• communicate in person, by phone, and email
• report flight-information display and airport deficiencies
• make public-address announcements as needed.

What we're looking for

Skills & competencies

customer service representative

airport information center

airport guest services

nashville tn

second shift

2:30 pm–11:00 pm

lost and found

passenger assistance

public address announcements

full-time

metro nashville airport authority

$19.04–$32.77/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Deferred compensation plans
• educational assistance
• health, dental, vision, life, and disability insurance
• health screenings
• paid holidays
• annual, bereavement, and military leave.

Why this role

Second shift runs 2:30 p.m.–11:00 p.m.; working days are determined upon hire and the shift includes weekends with two weekdays off.

About the employer

Metro Nashville Airport Authority is hiring for this role. Industry: Other Airport Operations. Sector: 48.