Sales and Service Manager

Job overview

The Sales and Service Manager is an onsite role based in St Helier, JE. Compensation is not specified for this position, which supports the Branch and Retail Banking department at HSBC. This role exists to lead the daily operations of the banking hall, ensuring high service standards and customer satisfaction. The manager is responsible for tracking branch performance, coaching team members, and maintaining operational integrity to drive business results.

What you'll do

• Lead day-to-day banking hall operations
• champion high service standards
• track branch performance against plans
• develop customer contact strategies
• coach and develop colleagues
• ensure appropriate staffing
• support compliance with regulations and internal controls.

What we're looking for

Skills & competencies

full-time

day shift

st helier je

hsbc

retail banking

sales management

customer service

team leadership

banking operations

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Private healthcare, enhanced parental and adoption pay, non-contributory pension scheme, professional development opportunities.

Why this role

Focus on front-of-house service excellence and team development in a retail banking environment.

About the employer

HSBC is hiring for this role. Industry: Executive Offices. Sector: 92.