Technical Support Agent

Job overview

The Technical Support Agent role is onsite in Dallas, TX. Compensation is $14.35–$17.35 per hour. MCI provides customer service, technical support, and sales interactions for recognizable brands. The agent handles customer contacts, troubleshoots account and technical issues, documents claims, and coordinates or escalates issues as needed. The role supports customer resolution and service quality while also addressing sales opportunities when appropriate.

What you'll do

• Handle inbound and outbound customer contacts professionally
• work toward first-call resolution
• research systems and coordinate with other departments
• document and process customer claims
• use knowledge bases and follow scripts and procedures
• protect confidential information
• escalate issues when needed
• attend meetings and training
• meet attendance and schedule requirements.

What we're looking for

Skills & competencies

technical support agent

customer service

contact center

inbound and outbound calls

troubleshooting

customer sales

paid training

dallas tx

mci careers

$14.35–$17.35 per hour

high school diploma

microsoft office

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid on-the-job training.

Why this role

Entry-level role with paid on-the-job training; prior contact center experience is not required. The posting requires a high school diploma or equivalent and basic Microsoft Office and Windows knowledge.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.