Customer Service Representative – State Farm Agent Team Member

Job overview

Customer Service Representative – State Farm Agent Team Member is an onsite, full-time role in Saint Charles, IL, with a stated salary range of $40,000–$50,000 per year. The agency has served the St. Charles community since 1997 and works with local nonprofits, schools, and youth organizations. The representative supports agency growth by resolving customer inquiries, explaining policy information, processing changes and claims, and maintaining accurate interaction records. The role helps customers receive responsive service while coordinating with agency colleagues.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions
• coordinate with agency team members.

What we're looking for

Skills & competencies

customer service representative

state farm agent team member

full-time employment

day schedule

saint charles il

bill nelson state farm

insurance customer service

policy information

policy changes

claims follow-up

$40k–$50k salary

health insurance

paid time off

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonus, flexible schedule, health insurance, paid time off, advancement opportunities, and training and development.

About the employer

Bill Nelson - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.