Customer Service Representative
Employment type
Full-time
Work setting
On-site
Location
Tempe, AZ
Schedule
Day shift
Posted
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Job overview
The Customer Service Representative role is onsite in Tempe, AZ. Compensation is not specified. The role supports KMTC USA Corporation’s customer service for its international container shipping network. As a primary contact for U.S. customers, the representative handles bookings, shipment tracking, documentation, and issue resolution. The role coordinates with operations, documentation, and global teams to keep customers informed and support accurate, responsive service.
What you'll do
- Process booking requests, amendments, and cancellations
- provide shipment status updates and proactive customer communication
- manage bills of lading, shipping instructions, and cutoff deadlines
- handle inquiries, complaints, and exceptions
- coordinate with operations, documentation, and global teams to resolve issues
- maintain accurate internal records
- support customer satisfaction through professional and responsive service.
What we're looking for
- Skills & competencies
- customer service representativecustomer servicecontainer shippingbookingsshipment trackingshipping documentationlogisticstempe azkmtcmonday–fridayonsite
- Work arrangement
- Weekend coverage required
Benefits & perks
- Competitive benefit packages
- specific benefits are not detailed.
Why this role
Monday–Friday standard local business hours; onsite role; shipping or logistics experience is a plus but not required.
About the employer
KMTC is hiring for this role. Industry: Deep Sea Freight Transportation. Sector: 48.
Additional details
- Industry sector
- 48
- Industry
- Deep Sea Freight Transportation
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 26cf87ca-f0b3-4035-b0e9-c11d6887616d