Residential Credit and Collections Representative

Job overview

The Residential Credit and Collections Representative works onsite in Eau Claire, WI for seven weeks of in-person training and three months after training, with the opportunity to transition to working from home based on performance. Compensation is $17.00–$23.80 per hour. The role supports residential utility customers and Xcel Energy’s electricity and natural gas services. This role addresses customer inquiries and energy-related concerns while helping customers resolve past-due utility balances. By negotiating payment arrangements, explaining rate options, and handling service needs through multiple channels, the representative contributes to customer satisfaction and the company’s service goals.

What you'll do

• Provide customer service primarily by phone and through multiple communication channels
• resolve complex inquiries and provide specialized technical support
• negotiate payments and eligible arrangements for past-due balances
• follow collection protocols
• resolve disputes and queries
• handle critical orders related to electric emergencies
• participate in an on-call rotation.

What we're looking for

Skills & competencies

residential credit and collections

customer service

utility collections

payment arrangements

electricity

natural gas

eau claire wi

xcel energy

$17.00-$23.80/hr

on-call rotation

in-person training

work-from-home opportunity

spanish preferred

evenings and weekends may apply

Work arrangement

• Weekend coverage required

Benefits & perks

• Spot On Bonus, medical/pharmacy, dental, vision, life insurance, flexible spending accounts, HSA, transportation reimbursement, short- and long-term disability, EAP, fitness center reimbursement, tuition reimbursement, transit programs, pension, 401(k), paid time off, holidays, volunteer paid time off, and parental leave.

Why this role

Seven weeks of in-person training in Eau Claire, followed by three months onsite; opportunity to transition to working from home based on performance. Training schedule is Monday–Friday, 10 AM–6:30 PM. Post-training schedules may include evenings and weekends. Spanish proficiency is highly desirable, with a compensation premium available after passing a proficiency test.

About the employer

Xcel Energy is hiring for this role. Industry: Regulation and Administration of Communications, Electric, Gas, and Other Utilities. Sector: 92.