Operations Team Lead

Job overview

The Operations Team Lead role is onsite in San Francisco, CA. Compensation is not specified. The lead supports TSMG’s data collection driving operations and reports to the Country Manager. The role helps oversee daily operations and provides guidance to drivers and field resources. By coordinating workload, developing staff, monitoring performance, and supporting service improvements, the lead contributes to customer satisfaction and operational targets.

What you'll do

• Manage data collection driving operations field resources and follow standard operating procedures.
• Coach and mentor drivers, conduct periodic reviews, and facilitate team meetings.
• Coordinate workload and logistics, support customer and vendor relationships, gather and analyze reporting details, and provide status reports.
• Assist with resource planning, quality and safety controls, performance monitoring, service improvement, and issue escalation.

What we're looking for

Skills & competencies

operations team lead

san francisco ca

tsmg

full-time

operations management

driver team

coaching

workforce planning

reporting

quality and safety

service improvement

Work arrangement

• Weekend coverage required

Why this role

Requires experience as a people manager and/or operations lead. The role includes supporting resource planning, performance trends, and service assurance.

About the employer

TSMG is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.