Service Advisor

Job overview

The Service Advisor role is onsite in Hopkinsville, Kentucky. Compensation is not specified. Pennyrile Ford is a local dealership that emphasizes customer service, community relationships, and a transparent vehicle-service experience. The advisor serves as the liaison between customers and service technicians, translating customer concerns into repair information and coordinating appointments, timelines, and updates. The role supports customer satisfaction and repeat business through clear communication and service workflow coordination.

What you'll do

• Greet customers and direct them to mechanics
• discuss repairs and alternatives with technicians
• explain parts and service options
• schedule appointments, drop-offs, and pickups
• manage dealership workflow and schedules
• update customers about service changes and pickup times
• maintain customer relationships
• communicate service details and costs
• manage the loaner fleet
• schedule pickup, delivery, and mobile service
• cover other advisors’ days off and lunch breaks.

What we're looking for

Skills & competencies

service advisor

automotive service

customer relations

repair scheduling

service department

vehicle maintenance

full-time

hopkinsville ky

pennyrile ford

closed sundays

weekday day off

training opportunities

work-life balance

Work arrangement

• Weekend coverage required

Benefits & perks

• Ongoing training and development
• supportive team environment
• work-life balance with Sundays closed, a weekday day off, and a day to leave early.

Why this role

The dealership is closed every Sunday and provides a weekday day off and an early-leave day.

About the employer

Pennyrile Ford is hiring for this role. Industry: General Automotive Repair. Sector: 81.