PM Guest Service Agent

Job overview

The PM Guest Service Agent role is onsite in Knoxville, TN; compensation is not specified. The position supports guest services at Hilton Knoxville and follows HVMG's Culture of Excellence. The agent welcomes guests, handles check-in and check-out, manages reservations, and responds to questions and concerns. The role helps create a smooth and welcoming stay by providing attentive service and information about hotel services and local attractions.

What you'll do

• Welcome and assist guests throughout their stay
• check guests in and out
• handle reservations
• answer inquiries and provide information about hotel services and local attractions
• report to the Front Office Manager or Front Office Supervisor.

What we're looking for

Skills & competencies

pm guest service agent

hilton knoxville

knoxville tn

guest services

hotel front desk

check-in

check-out

reservations

guest inquiries

local attractions

flexible scheduling

paid time off

medical and dental benefits

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible scheduling
• access to earned wages before payday through PayActive
• paid time off and holidays
• medical, dental, and vision benefits
• 401(k) with guaranteed 4% match
• hotel and food-and-beverage discounts.

Why this role

The posting describes a flexible schedule that may include evenings, weekends, and holidays; it also notes career growth opportunities across the company's portfolio.

About the employer

Hilton Knoxville is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.