RMA Specialist — Onsite, Monday–Friday, 8:00 AM–5:00 PM
Employment type
Full-time
Work setting
On-site
Location
Houston, TX
Schedule
Day shift
Posted
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Job overview
The RMA Specialist — Onsite, Monday–Friday, 8:00 AM–5:00 PM role is onsite in Houston, TX. Compensation is not specified. The role supports customer returns and claims across sales channels at RADIANS INC. The specialist investigates and processes claims, coordinates with customers and internal teams, and maintains complete records. The work contributes to timely claim resolution, customer satisfaction, and improvements to recurring processes.
What you'll do
- Process and manage customer claims through the Continuum Claims Portal
- investigate claims and identify root causes
- coordinate with internal teams to resolve open claims
- support corrective actions
- respond to customers by phone and email
- research retail portal claims
- document feedback in the P21 system
- maintain accurate claim records
- contribute to process improvement.
What we're looking for
- Skills & competencies
- rma specialistreturns processingclaims administrationcustomer servicehouston txradians inconsitemonday–friday8:00 am–5:00 pmp21 systemprocess improvement
- Work arrangement
- Weekend coverage required
Why this role
Onsite Monday–Friday schedule, 8:00 AM–5:00 PM; requires a bachelor’s degree or equivalent combination of education and relevant experience, plus two to four years in returns processing, claims administration, customer service, or a related field.
About the employer
RADIANS INC is hiring for this role. Industry: Surgical Appliance and Supplies Manufacturing. Sector: 33.
Additional details
- Industry sector
- 33
- Industry
- Surgical Appliance and Supplies Manufacturing
- Occupation code
- 43-4051.00
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Listing ID: 264f85c8-e8b1-4ecc-8e16-92f1dd1c71ba