IT Support Specialist

Job overview

The IT Support Specialist role is fully onsite in Youngstown, OH. Compensation is not specified. The position supports NCUS, AAMWA, NCUS TEC, and AUS users and reports to the IT Manager. The role provides day-to-day technology support and maintains reliable service for staff, faculty, scholars, and other approved users. It resolves common technical issues, supports devices and accounts, documents work, and coordinates complex needs with internal specialists and vendors.

What you'll do

• Receive, prioritize, troubleshoot, document, resolve, and close support tickets
• assist with Microsoft 365 and approved applications
• prepare, configure, deploy, and maintain devices
• update asset and inventory records
• create knowledge materials and provide basic technology instruction
• support approved onboarding, offboarding, access, and procurement tasks
• escalate security concerns and complex issues.

What we're looking for

Skills & competencies

it support specialist

full-time

onsite

youngstown oh

service desk

microsoft 365

hardware support

software troubleshooting

device deployment

asset inventory

account access

national center for urban solutions

Work arrangement

• Weekend coverage required

Why this role

Fully onsite role supporting multiple named organizations and user groups.

About the employer

National Center for Urban Solutions is hiring for this role. Industry: Elementary and Secondary Schools. Sector: 61.