Network Operations Center Manager

Job overview

The Network Operations Center Manager role is onsite in Marshalltown, IA, with a stated salary range of $60,000–$75,000 per year. RACOM supports communications systems used by first responders, utilities, and transportation organizations. This role leads the NOC team responsible for monitoring and supporting customers’ Land Mobile Radio communication systems. It combines team supervision and process improvement with operator coverage, incident reporting, and coordination with customers, internal teams, and vendors to sustain 24/7 support.

What you'll do

• Manage, schedule, supervise, and train NOC personnel
• maintain procedures and standards
• provide operator and overflow call support when needed
• prepare incident, outage, and maintenance reports
• coordinate with operators, stakeholders, customers, and vendors.

What we're looking for

Skills & competencies

network operations center

noc manager

land mobile radio

network monitoring

technical support

team leadership

customer support

incident reporting

marshalltown ia

eastern communications

$60k–$75k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• 401(k) with company match
• annual performance review and associated bonus
• paid holidays, vacation, sick days, and parental leave
• technical training
• advancement opportunities
• company-provided uniforms and safety equipment.

Why this role

Supports mission-critical communications for first responders, utilities, and transportation; requires willingness to cover additional shifts, including nights, weekends, and holidays.

About the employer

Eastern Communications is hiring for this role. Industry: Wired Telecommunications Carriers. Sector: 51.