Service Advisor — Ford and Lincoln

Job overview

The Service Advisor — Ford and Lincoln role is onsite in Shreveport, LA, with monthly income expectations of $6,000–$12,000 based on experience and performance. The position is the primary customer contact for the Group 1 Ford/Lincoln service department. The role helps identify vehicle service needs, coordinate repairs with technicians, and keep customers informed throughout the service process. It contributes to customer satisfaction and loyalty through clear communication, accurate documentation, and professional resolution of concerns.

What you'll do

• Greet customers
• document vehicle concerns and service requests
• recommend maintenance and repairs
• prepare repair orders, estimates, and timelines
• communicate with technicians
• update customers on vehicle status
• review completed work and costs
• upsell services when appropriate
• maintain accurate documentation
• coordinate vehicle pickup and delivery
• resolve concerns
• build customer relationships.

What we're looking for

Skills & competencies

service advisor

ford

lincoln

shreveport la

group 1 automotive

customer service

automotive repairs

repair orders

technician coordination

$6,000–$12,000/month

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, life, and disability insurance
• 401(k) with company match
• paid time off
• employee vehicle purchase program.

Why this role

Benefits include health, dental, vision, life, and disability insurance, 401(k) with company match, paid time off, and an employee vehicle purchase program.

About the employer

Group 1 Automotive, Inc. is hiring for this role. Industry: General Automotive Repair. Sector: 81.