Bilingual Insurance Agency Customer Support Representative

Job overview

The Bilingual Insurance Agency Customer Support Representative is an onsite role in Las Vegas, NV. The posting states a base pay range of $22–$24 per hour, depending on experience. The local agency serves English- and Spanish-speaking customers. The representative handles customer service and policy support, helping clients maintain coverage, understand billing and claims processes, and review relevant products. The role also supports agency operations through lead routing, data entry, and document processing.

What you'll do

• Serve as a primary Spanish-language contact
• provide inbound service
• maintain policies and support billing
• guide customers through claims
• conduct policy reviews and cross-selling
• support remarketing and retention
• route leads
• enter agency management data
• process documents and lienholder or mortgagee requests
• maintain compliance and continuing education.

What we're looking for

Skills & competencies

bilingual customer support

insurance agency

english and spanish

property and casualty license

policy maintenance

billing support

claims guidance

las vegas nv

american family insurance

$22–$24/hour

monday–friday

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, flexible schedule, Monday–Friday schedule, and tuition reimbursement.

Why this role

Requires an active state Property and Casualty insurance license, fluency in English and Spanish, and 1–2 years of insurance agency experience; Monday–Friday schedule with major holidays off.

About the employer

American Family Insurance - Vargas-Soto Agency is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.