Technical Support Specialist

Job overview

The Technical Support Specialist role is onsite in Depew, NY, providing remote and on-site support to managed service clients. Compensation is $24–$30 per hour. Prizm delivers managed IT services, copier and printer sales and service, document management, and business continuity and disaster recovery solutions. The specialist resolves escalated desktop, Microsoft 365, network, and security issues while maintaining customer service, documentation, and service-level commitments. The role also manages support tickets, user lifecycle tasks, and device configuration to help clients maintain reliable technology operations.

What you'll do

• Provide first- and second-level end-user support
• troubleshoot hardware, software, networking, Microsoft 365, and cybersecurity issues
• manage support tickets and technical documentation
• onboard and offboard users
• configure workstations and mobile devices
• prioritize requests and resolve issues within service procedures and service-level agreements.

What we're looking for

Skills & competencies

technical support specialist

it support

help desk

managed services

microsoft 365

active directory

entra id

windows 10

windows 11

depew ny

prizm

$24–$30/hr

network troubleshooting

Work arrangement

• Weekend coverage required

Why this role

The posting seeks 2–5 years of IT support or help desk experience and knowledge of Microsoft 365, Active Directory, Group Policy, Entra ID, and Windows 10 and 11.

About the employer

Prizm Document & Technology Solutions is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.