Service Desk Analyst
Compensation
$20.37 – $20.37 /hr
Employment type
Full-time
Work setting
On-site
Location
San Antonio, TX
Schedule
Day shift
Posted
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Job overview
The Service Desk Analyst role is onsite in San Antonio, TX. Pay is $20.37 per hour. The analyst supports the operational efficiency of Information Management and the Service Support Division by resolving first-level hardware and software requests.
What you'll do
- Provide first-level technical support for hardware, software, password resets, and applications
- answer customer questions and troubleshoot or escalate issues
- document actions and resolutions in the ticketing system
- manage service desk tickets and follow up on status
- create knowledge base articles and wiki entries
- support customers by phone, email, or self-service tickets.
What we're looking for
- Skills & competencies
- service desk analystit supportfirst-level supporthardwaresoftwaremeditechmicrosoft officeticketing systemsan antonio tx$20.37/hrcustomer servicemacpower digital assets edge
- Work arrangement
- Weekend coverage required
Why this role
The posting requires a high school diploma and emphasizes customer service, clear communication, and a patient, positive approach.
About the employer
Macpower Digital Assets Edge Private Limited is hiring for this role. Industry: Offices of All Other Miscellaneous Health Practitioners. Sector: 62.
Additional details
- Industry sector
- 62
- Industry
- Offices of All Other Miscellaneous Health Practitioners
- Occupation code
- 15-1232.00
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Listing ID: 260821fe-c181-4ffc-b219-1469a4367a39