Customer Service Management Trainee

Job overview

The Customer Service Management Trainee role is an onsite position based in Gurnee, IL. Compensation is specified as $29 to $34 per hour. This role supports the customer service department at Uline, a leading distributor of shipping and industrial materials. The role exists to provide comprehensive hands-on training in customer service management. The trainee will develop leadership skills by managing and developing a team of representatives, setting performance goals, and identifying opportunities for procedural improvements.

What you'll do

• Master customer service management through a hands-on training program.
• Manage and develop a team of customer service representatives.
• Set clear performance goals and provide constructive feedback.
• Review department procedures and standards to identify areas for improvement.

What we're looking for

Skills & competencies

full-time

day shift

gurnee il

uline

management trainee

customer service

onsite

no travel

no on-call

weekend required

$29-$34/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, 401(k) with 6% match, paid holidays, PTO, tuition assistance, on-site fitness center.

Why this role

Includes comprehensive hands-on training, 401(k) with 6% match from day one, and tuition assistance.

About the employer

Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.