Automotive Service Manager

Job overview

The Automotive Service Manager role is onsite in Johnstown, PA. Compensation is not specified. Laurel Nissan’s service department relies on this role to manage service operations, customer retention, staffing, cost controls, and department objectives. The manager leads service staff and daily workflow, oversees budgets and performance reporting, and maintains service quality and compliance. By coordinating technicians, parts, warranty processes, and customer communication, the role supports efficient repairs and repeat business.

What you'll do

• Set department goals and objectives
• hire, train, motivate, and monitor staff
• prepare and administer the annual operating budget
• maintain reporting systems
• monitor department performance
• develop marketing plans
• ensure regulatory and manufacturer-policy compliance
• schedule employees and training
• monitor technician productivity and payroll records
• coordinate parts availability
• review repair orders
• maintain customer relationships and follow up on service
• handle complaints
• maintain safe, clean work areas and accurate service files.

What we're looking for

Skills & competencies

automotive service manager

service department

dealership operations

staff leadership

customer retention

repair orders

warranty procedures

johnstown pa

laurel nissan

full-time

budget management

technician productivity

customer service

Work arrangement

• Weekend coverage required

Why this role

The posting describes a service department leadership role and lists a bachelor’s degree or equivalent education and experience, along with related experience or training. Automotive certifications are not required but may help.

About the employer

Laurel Nissan is hiring for this role. Industry: New Car Dealers. Sector: 44.