Senior Consultant, Contact Center Infrastructure – IVR

Job overview

The Senior Consultant, Contact Center Infrastructure – IVR role is onsite in Charlotte, NC, at a client office. Compensation is not specified. The position is described as a 12-month contract, and the role requires five to eight years of experience. IMCS Group provides staffing support across technology and other sectors. The consultant validates end-to-end interactive voice response (IVR) and contact-center call flows, develops automated tests, and performs functional, regression, integration, and user-acceptance testing. The work helps identify defects and maintain the quality and performance of voice and customer-interaction systems.

What you'll do

• Validate end-to-end IVR and contact-center call flows
• design, develop, and execute automated test scripts using Cyara
• perform functional, regression, integration, and user-acceptance testing
• analyze results and identify defects
• collaborate with developers, business analysts, and stakeholders to resolve issues
• generate test reports and status updates.

What we're looking for

Skills & competencies

senior consultant

contact center infrastructure

ivr

charlotte nc

imcs group

onsite client office

cyara

test automation

call flow validation

regression testing

integration testing

user acceptance testing

Work arrangement

• Weekend coverage required

Why this role

Hands-on Cyara test automation and monitoring; in-person interview; onsite at client office.

About the employer

IMCS Group Inc is hiring for this role. Industry: Employment Placement Agencies. Sector: 56.