Customer Service Team Lead
Employment type
Full-time
Work setting
On-site
Location
Indianapolis, IN
Schedule
Day shift
Posted
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Job overview
The Customer Service Team Lead works onsite in Indianapolis, IN. Compensation is not specified. The role assists the supervisor with call center operations and helps maintain smooth operations during the shift. The team lead supports shift performance by coaching team members, coordinating assignments, monitoring quality, and helping meet shift goals. The role contributes to consistent service and adherence to operating procedures, safety practices, and performance standards.
What you'll do
- Monitor operations against policies and procedures
- train and coach team members with the supervisor
- coordinate shift schedules and workstation assignments
- coordinate production startups, shutdowns, and changeovers
- support shift goals and quality control
- complete shift paperwork
- maintain a clean and safe work environment.
What we're looking for
- Skills & competencies
- customer service team leadindianapolis inverida inccall centerteam coachingshift schedulingquality controlcustomer service softwareshift goalsoperations monitoringhigh school diplomaflexible schedule
- Work arrangement
- Weekend coverage required
About the employer
Verida Inc is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-1011.00
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Listing ID: 258f50a5-284b-4628-867a-e99a22bbf5d7