Call Center Supervisor

Job overview

The Call Center Supervisor role is remote, with the posting describing MCI’s contact center operations as including remote agents. Pay is $30,000–$40,000 per year. MCI delivers customer experience, business process outsourcing, and cloud technology services across multiple industries. The supervisor leads and develops a team of 15–25 customer service agents handling inbound calls. The role focuses on coaching, performance and quality, workforce management, customer satisfaction, sales results, and coordination with operational support departments.

What you'll do

• Lead and manage 15–25 customer service agents
• coach and develop team members
• monitor KPIs and productivity
• oversee scheduling and goal setting
• improve customer satisfaction and sales opportunities
• review weekly payroll
• analyze performance
• communicate process changes
• collaborate with QA, Training, IT, and Recruiting
• support hiring, onboarding, and performance management.

What we're looking for

Skills & competencies

call center supervisor

customer service

team leadership

agent coaching

remote

mci careers

$30k–$40k/year

inbound calls

kpi management

workforce scheduling

quality assurance

sales performance

Work arrangement

• Weekend coverage required

Why this role

Supervises a team of 15–25 agents and may manage remote team members.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.